madamemathilde.com will accept returns for a refund or exchange within 15 days of purchase. The item must be returned in new and resalable condition. Sale items are non-returnable and are final sales. In order to return a purchase, please email firstname.lastname@example.org to acquire a return authorization number and a return authorization form. Please carefully package the item to be returned along with the Return Authorization form and ship back to the address listed on the form. Exchanges will be subject to shipping charges. Once your return is processed, you will receive credit to your credit card. Shipping charges on returned items will not be refunded.
All orders ship within 5-7 business days, except where otherwise indicated.
Madame Mathilde will repair any item needed for no charge as a result of normal wear for up to 6 months from date of purchase. Over 6 months is subject to repair fee, which is determined by the nature of the repair and availability of material. We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible. Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time.
JEWELRY PRODUCT CARE
Each piece of Madame Mathilde jewelry is hand-crafted from a combination of antique and modern elements and requires delicate handling. Please use appropriate care to enjoy each piece for many wearings. After each wear, gently wipe with a soft jewelry cloth and store separately to avoid scratching and loosening of stones. Please avoid moisture and direct contact with water as it will deteriorate the quality of the stones and materials.
Madame Mathilde uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
All order information sent to madamemathilde.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.